F.A.Q.

 

How It Works 

When will I receive my jacket? 

We typically take 8 jacket orders a month. Times sometimes vary however you can expect your jacket in about a month's time from the date that you order.  

 

Can I wash my hand painted jacket? 

We recommend hand washing and spot cleaning. The jacket will survive a washing machine but we cannot guarantee longevity with multiple washes.  

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How do I send my own nude to be on a jacket?

Under Jackets, Choose “Send A Nude”, and upload your image (don’t worry this site is secure). You will receive confirmation in 24 hours. 

 

How do I send in my own jacket to be painted on? 

On any of the design products, chose the "send my own jacket" option and within 24 hours we will send you an address and instructions on how to drop off or send in your jacket.  

What does it mean to work with the artist? 

 

Within 24 hours of ordering a commission— we will email you for your phone number. The artist will call you to talk to you about what you want.  You can either come up with a references to give the artist or you can schedule a time for a zoom photoshoot.  In the zoom photoshoot the artist will help you pose and take some amazing photos of you or your loved one ;) 

Can I return/ get a refund? 

Handpainted items are non-refundable, however, if you are dissatisfied with your jacket please contact us at marmaladiez@gmail.com and we will work with you. 

 

If you have any more questions please email us on our help page or DM us on instagram @marmaladeclothing